Legal
Refund and Cancellation Policy
This policy forms part of the Terms of Service.
1How the subscription renews
Paid plans are monthly subscriptions. They renew automatically on the same day each month and your card is charged the then-current price, plus any tax that applies, until you cancel. We show the price, the billing period and the renewal terms at checkout before you pay, and Stripe emails you a receipt for every charge.
If we change the price, we email you at least 30 days beforehand and the change applies from your next renewal.
2How to cancel
Open Settings, go to Billing, and use the billing portal. Canceling takes effect at the end of the period you have already paid for; you keep your plan and its credits until then, and you are not charged again.
Canceling takes a few seconds in the portal and nothing else — no phone call, no email, nobody to talk to, and no offer you have to turn down on the way out. Stripe may ask why you are leaving; the answer changes nothing about the cancellation, and we read them to fix whatever drove them. If the portal is not working for you, email us and we will cancel it for you the same business day.
Canceling a subscription is not the same as deleting your account. Cancel to stop being billed; delete your account in Settings to remove your data.
3Consumers in the EU and UK: your 14-day withdrawal right
If you are a consumer resident in the EU or the UK, you normally have 14 days to withdraw from a distance contract without giving a reason.
Because ChartForce is digital content supplied immediately, at checkout you expressly ask us to begin straight away and acknowledge that doing so ends your withdrawal right once supply has begun. If you would rather keep the right, do not agree at checkout — email us instead and we will start your plan after the 14 days have passed.
To withdraw within the period, before using the service, email support@chartforce.ai with your account email. We refund in full within 14 days, to the payment method you used.
None of this affects your statutory rights if the service is faulty or not as described.
4Refunds
Beyond what the law requires, our practice is straightforward:
| Situation | What we do |
|---|---|
| You were charged after canceling, or charged twice | Full refund, always. Tell us and we fix it. |
| You forgot to cancel and have not used the plan this period | Full refund of that period if you ask within 30 days of the charge. |
| The service was materially broken for a significant part of your billing period | Pro-rata refund or credit, your choice. |
| We terminate your paid account for a reason other than your breach | Pro-rata refund of the unused period. |
| We make a change that materially reduces what your plan offers, and you cancel | Pro-rata refund of the unused period. |
| You used the plan and changed your mind | No automatic refund, but ask — we would rather sort it out than argue. |
Credits consumed by generating a chart or exporting one as a video are not refundable on their own, because the work was done. Unused monthly allowance does not carry over and has no cash value.
Add-on credit packs are a separate one-off purchase and behave differently. Your monthly allowance is always spent first, so a pack is only drawn on once the allowance for that month is gone. Whatever is left of a pack carries over from month to month, and it stays on your account if you cancel your subscription — you bought those credits, you did not rent them. What changes on the free plan is what the credits produce, not how many you have: free-plan limits such as the watermark and the export ceiling apply again.
5Chargebacks
Please email us before disputing a charge with your bank. A chargeback costs us a fee and locks the account while it is investigated, and almost everything people dispute is something we would simply have refunded.
6Contact
Billing questions and refund requests: support@chartforce.ai.